Positive Fusion

We’ve just received word that the server should be ready. We’re going to start setting up the DNS servers so that the domains will begin working as soon as possible. This is the first step in getting everyone back online, prior to actually restoring the data contained within the acounts. This message should serve as an indicator that we’re out of the ‘waiting’ period and have started the processes required to become operational.

I’ve just received word from the ‘new’ data centre that our server should be up and running later today unless an unforeseen problem arises; they don’t anticipate any difficulty though.

The new server is not going to be in the same data centre as we’ve been in. The main reason being that this data centre is responsible for this catastrophe and have refused to be accountable. We’re moving into a data centre we’ve used before and for the most part have proven to be reliable.

At the earliest we’re expecting the new server to be online tomorrow, Monday; however, we have received no definitive information as to timeframe for activation.

We were able to retrieve a limited number of backups during a brief period of time the backup drive was mounted at the data centre prior to being delivered to us. Once the new server is operational our first priority will be to begin account restoration.

If you, as a client, wish to remain a customer of Positive Fusion after all of this (versus moving elsewhere), please let us know via the support system here and we will make sure your account is restored. If we do not receive word that you intend to remain a customer, in order to restore the accounts that do intend to stay with us, we will not make restoration of your account a priority. This is a very difficult situation for everyone and thus difficult choices must be made to become operational again.

At this point there is very little that we’re able to do, other than wait. While we have always done what was felt to be reliable disaster planning, we did never fully account for the data centre being the cause of such a massive problem and essentially turning their backs on us, cutting off all means to rapid restoration of services.

Please limit usage of the emergency paging system, all available information pertaining to this situation is being posted here, but if you do have questions that are unanswered please file a support ticket through the helpdesk system here and we will answer it as soon as possible.

A new server has been ordered and is being prepared. Our present data centre has refused to cooperate, and thus has not allowed us to implement emergency plans, nearly every single step through this situation. Without cooperation from the data centre with the physical server hardware, the restoration process will take considerably longer and be far more complicated.

Ultimately our server cannot be rebuilt. We’re presently looking at all available options and hope to have a viable solution to this situation soon.