Positive Fusion

The new server is not going to be in the same data centre as we’ve been in. The main reason being that this data centre is responsible for this catastrophe and have refused to be accountable. We’re moving into a data centre we’ve used before and for the most part have proven to be reliable.

At the earliest we’re expecting the new server to be online tomorrow, Monday; however, we have received no definitive information as to timeframe for activation.

We were able to retrieve a limited number of backups during a brief period of time the backup drive was mounted at the data centre prior to being delivered to us. Once the new server is operational our first priority will be to begin account restoration.

If you, as a client, wish to remain a customer of Positive Fusion after all of this (versus moving elsewhere), please let us know via the support system here and we will make sure your account is restored. If we do not receive word that you intend to remain a customer, in order to restore the accounts that do intend to stay with us, we will not make restoration of your account a priority. This is a very difficult situation for everyone and thus difficult choices must be made to become operational again.

At this point there is very little that we’re able to do, other than wait. While we have always done what was felt to be reliable disaster planning, we did never fully account for the data centre being the cause of such a massive problem and essentially turning their backs on us, cutting off all means to rapid restoration of services.

Please limit usage of the emergency paging system, all available information pertaining to this situation is being posted here, but if you do have questions that are unanswered please file a support ticket through the helpdesk system here and we will answer it as soon as possible.