Positive Fusion

Some areas, if routing through Verio’s Chicago Point of Presence to the datacentre, may have experienced high latency or a complete lack of connectivity. This is due to a cooling equipment failure resulting in significant loss of backbone connectivity due to hardware over-heating issues.

All network traffic typically going through Verio’s Chicago POP was re-routed through other network backbones.

Thanks to the lightning quick response of the datacentre’s tech staff we were able to have the server rebooted, back online and functioning normally in a very timely manner.

Load averages spiked severely due to what appears to be a script misconfiguration, this caused the failure of previously mentioned services such as Email and Cpanel. Email was still being received and delivered, but during this period email could not be downloaded to email clients or viewed through webmail.

We’ve implemented measures to maintain reasonable load averages and are working with the website owner to resolve this issue.

Our paging system has indicated the failure of the processes that allow email to be received via POP3 and IMAP.

CPanel is also not allowing users to connect.

We are currently investigating these problems.

Update @ 13:22: We may need to reboot the server to resolve this situation. If we do, there will be a very short period of downtime in the range of 2-3 minutes most likely.

It has come to our attention that some email may not have been received by Positive Fusion recently. This was due to a configuration error with our spam filtering software causing some valid emails to be discarded in error. Our support@ address appears to have been unaffected, but other addresses such as billing, admin, and personal accounts may have had valid email rejected. If you have contacted us in the last several days and have not received a response please resend your message. This issue effects only our own positivefusion.com domain and has been corrected.