Positive Fusion

The server is running brute force detection software. IP addresses with numerous login failures will automatically be prevented from continued server access. If you’re having trouble logging into your email please reset your password via Cpanel. If you’re having trouble logging into CPanel please use the automated password reset system or contact support. Please do not continue your login attempt past three failures.

We have discovered and corrected an issue that was preventing some users from being able to receive email.

We believe all email issues to now be resolved. If you are still having trouble please contact support with as many details as possible so we may troubleshoot.

We have determined that the email troubles some customers are experiencing are the result of quota issues. We can fix the problem, so if your CPanel shows you have no email accounts setup please let us know. This is a result of running out of disk quota during the restoration. We will be going through and making sure all account quotas are where they should be, as quite a few appear to have been set significantly lower than they should be.

Thank you for your patience.

Also, our helpdesk application is not presently fully functioning. We are receiving the support tickets, but cannot respond via the helpdesk. We will correspond through email instead until we can find a fix.

We’ve been aware that some accounts are showing as having no email accounts setup, while others appear to be working without issue. This is being investigated.

Thank you again for your patience as we work through the side effects of the reload/restore.

Please check over your website to verify that it is fully functional. All supplementary software packages should now be installed. If some aspect of your website is not performing as expected please forward the details to support either by filing a ticket or email.

Various tweaks and adjustments will continue over the course of the next few days, but at this point everything should be performing within acceptable limits. Again, please let us know if you discover something out of specification.

The procedures completed overnight are similar to those that would occur during a server migration; however, within a much smaller window of time.