Positive Fusion

Friday morning a spammer compromised a customer’s website by uploading a bulk mailer script through a security hole in one of the website’s plugins. During the relatively brief period of time before this was discovered and rectified Yahoo decided that Positive Fusion is spam friendly and set their email servers to permanently defer delivery of our messages. Until we are able to resolve this issue with Yahoo any email sent from Positive Fusion to Yahoo will not reach its recipients in a timely manner.

The messages are queued on our email server for delivery, but Yahoo will not accept them until they lift their ban on accepting messages from us.

Let this serve as a reminder to all. If you upload any type of scripting whatsoever, you must maintain that scripting by performing updates on a regular basis. Any scripting that you no longer use should be removed. Use caution when installing plugins or other small piece of scripting, as it may not have undergone the necessary security scrutiny of larger applications.

Password strength requirements have been enabled. When initiating a password change CPanel will calculate the strength of your password and prohibit the usage of weak passwords. You are encouraged to check the strength of your CPanel password and strengthen it with the assistance of the calculator. Cpanel can also generate passwords for you to use. Please contact support if you encounter difficulty due to this new requirement.

We have discovered and corrected an issue that was preventing some users from being able to receive email.

We believe all email issues to now be resolved. If you are still having trouble please contact support with as many details as possible so we may troubleshoot.

We have determined that the email troubles some customers are experiencing are the result of quota issues. We can fix the problem, so if your CPanel shows you have no email accounts setup please let us know. This is a result of running out of disk quota during the restoration. We will be going through and making sure all account quotas are where they should be, as quite a few appear to have been set significantly lower than they should be.

Thank you for your patience.

Also, our helpdesk application is not presently fully functioning. We are receiving the support tickets, but cannot respond via the helpdesk. We will correspond through email instead until we can find a fix.

Please check over your website to verify that it is fully functional. All supplementary software packages should now be installed. If some aspect of your website is not performing as expected please forward the details to support either by filing a ticket or email.

Various tweaks and adjustments will continue over the course of the next few days, but at this point everything should be performing within acceptable limits. Again, please let us know if you discover something out of specification.

The procedures completed overnight are similar to those that would occur during a server migration; however, within a much smaller window of time.