Positive Fusion News & Updates

Updates Completed

iMeridian — Fri, 04 Nov 2011 00:28:18 +0000

Software updates have been completed as planned.

Software Updates

iMeridian — Fri, 04 Nov 2011 00:06:24 +0000

Updates to system software will be performed this evening. No downtime is expected. Server performance may be temporarily degraded while the software updates are compiled.

Temporary DNS Failure

iMeridian — Thu, 20 Oct 2011 14:38:50 +0000

We’re back online. There was a temporary failure of our DNS service, but that has been remedied.

Lost Connectivity

iMeridian — Thu, 20 Oct 2011 14:34:01 +0000

We’re currently experiencing a loss of connectivity to the server. This may be a temporary network error. We are investigating.

High System Load

iMeridian — Thu, 01 Sep 2011 18:10:14 +0000

We’re currently investigating the cause of a brief, but unusually high period of server load.

Updates Completed

iMeridian — Sat, 13 Aug 2011 16:32:09 +0000

Today’s software updates have been completed. Please report any suspected side-effects so that they may be looked into.

Software Updates

iMeridian — Sat, 13 Aug 2011 15:15:18 +0000

Various software updates will be performed this morning, including updates to Cpanel and Perl. You may experience short periods of decreased performance as the updates are applied.

SSL Certificate Issue

iMeridian — Sun, 10 Jul 2011 00:47:48 +0000

When the secure.positivefusion.com SSL Certificate was updated recently, part of the certificate bundle was inadvertently not included as part of the update. This has resulted in various certificate errors when connecting via SSL. At this time this error should be fully rectified. There was no danger to security, only an issue with some browsers not recognizing our certificate issuing authority.

Password Security / Phishing Spam

iMeridian — Thu, 16 Jun 2011 17:37:54 +0000

We have become aware that a customer’s login information has been compromised and been used to send phishing spam. Typically when the server is used to send spam it is via a weakness in user installed software that allows the spammer to upload their own mailing script. In this case the email server was being accessed directly using the customer’s username and password and spam was sent out directly from that user’s email account.

Large volumes of mail has been sent out in the relatively brief period this occurred. We have isolated the user account and this incident has been resolved.

There will likely be lingering effects. Most mass email providers will rate limit email from a server that recently sent large quantities of email, especially if marked as spam. This should be temporary. We will contact email providers to resolve any longer term email rejection.

Please let this serve as a reminder to routinely change passwords and when doing so ensure they’re strong, using mixed case, symbols, numbers; generally being as complicated as is feasible.

Service Restored

iMeridian — Tue, 08 Feb 2011 02:46:04 +0000

The issue has been determined and resolved. Server load is quickly returning to normal levels and web pages are being served in a timely manner.